A couple months ago we received our first major shipment of boats to deliver to our customers. We were thrilled. The order contained boats of every size and was to be shipped out to river-rats around the country. We had worked for months to get everything arranged. Things were finally starting to look good.
We pulled out each of the boats and began our inspection process. They looked beautiful. Everything was right with the world. Arne even threw one of the boats in his truck and hand delivered it to a customer in Moab, Utah (really, he was just looking for an excuse to get down to the beautiful deserts of the Beehive State).
And then the unthinkable happened. Within a few days, we discovered a major defect in the product: the glue was bad. As soon as it got a bit of direct sunshine on there, it all came undone. No boat on that order was worthy to float. We were going to have to issue a massive refund.
And that's where we've been ever since: gathering the money to pay back our dear customers and friends. Fortunately, that task has now been accomplished (much to the demise of our personal bank accounts). We feel blessed to have had some extremely patient, understanding, and forgiving customers. Thank you to all those who were willing to stick it out with us. We know it took extreme patience and kindness on your part. You're amazing people.
As of now, we're still figuring out the kinks. We do not want to repeat this process. Our number one goal in this outfit is to provide QUALITY boats at a great price. But when that goal is compromised, we won't stand for it. So for now, until we get this figured out, we are not taking any new orders. We just can't stand the thought of sending someone down a creek on cruddy rubber.
We'll let you know when we're ready to go at it again. Thank you for your patience. Until next time, happy boating.
